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ISO Overview


WHAT IS ISO

ISO is the recognized short name for the International organisation For Standardizations, an international agency consisting of over 162 Member countries.

” IOS ” ? Is not an acronym “ISO” is a word, derived from the Greek isos, meaning “equal “.

During the 1950s, as countries were trading with one another and each country had their own Standards of doing work, prices and economies of scale was a challenge to determine the cost and quality of a product. The International Accreditation Forum (IAF) Based in Switzerland, Geneva allowed countries to standardise standards and hence the establishment of ISO.

Each country has one equal vote when deciding on international Standard adoption approvals or changes The South African representative to ISO is South African Bureau of Standards, however the South African National Accreditation System is responsible for The accreditation of organisations such as the South African Bureau Of Standards (SABS), verifying that it is a competent certification body.

Becoming certified involves a process of improvement and once your organisation complies with the standards, you’ll experience improved customer satisfaction and consequently relations, as well as an enhanced work environment. Your workforce will be motivated and you’ll have a way to constantly develop the methods for completing tasks at your company.

The approach focuses on the implementation of efficient work methods that are aligned with your company’s objects, ensuring a set of policies and procedures that will not frustrate workers. Certification isn’t just for large international corporations.

BENEFITS OF CERTIFICATION

Even if you have a small business you’ll benefit from effective quality management through:

  • Time and cost savings
  • Improved productivity and customer satisfaction
  • Your organisation’s senior management will have efficient ways to manage areas of responsibility will be clearly defined.
  • Once certified, you’ll gain credibility in the industry and a competitive edge, especially when tendering for public work projects.

Certification shows your customers that you follow standardised procedures and gives them the assurance of consistency. You also benefit from quality measures. Once the systems are in place you can ensure on-time and high quality service delivery, fewer return products, less time spent in handling complaints, and improved employee attitudes.

Certification Process

If you want to complete the process of ISO certification you need to establish objectives and identify what you hope to gain through certification. You cannot implement quality management in only one area of your business and should expect some resistance to change when implementing it throughout the organisation. It’s important to establish measurement policies and how you plan on following them.

The responsibilities must be clearly defined and communicated to the staff members to ensure that certification can be achieved. As part of the process, you must prepare proper documentation regarding the QMS implemented and all the policies as well as procedures aligned with ISO 9001.

The documentation should include details about:

  • the company structure
  • recording of information
  • employee responsibilities
  • the preferred line of communication
  • actions needed
  • and continuity when new employees are appointed.

 

Who is responsible?

You need to appoint a person that will take responsibility for the ISO 9001 implementation throughout the company. When you make use of our services we take responsibility for the process and communicate with the appointed person. It’s important to select a person in an executive management role who can make important decisions regarding your company.

All departments in your organisation will be involved in developing the QMS. As part of this process the customers of each department must be identified and documentation must be created for every work area. Staff must be trained to ensure that they can keep records in the proper way and understand the underlying principles of QMS. We provide an extensive range of courses to help train employees in the relevant areas.

You’ll also need to control the use of policy & procedure documents to ensure that all documents used in your company are always the latest and most up-to-date versions. Older document versions must be removed from the system and this is where the use of advanced technology comes in to ensure that only the latest versions are available. You need to implement a numbering system to clearly identify document versions and also need to identify which records to remove and which ones to keep for compliance with the audit requirements.

Corrective measures must be in place for quick identification of problem areas and the fixing thereof. Proactive steps must be taken to prevent repeated mistakes. Adequate records must be kept regarding the problems and steps in correcting them.

Employee training

When it comes to employee training, you’ll also need to keep exact details regarding training completed, who should attend training, and which shortcomings still exist. Full recordkeeping is important for identification of past work experience, qualifications and ongoing training as well as future training requirements.

We can help you to prepare for and complete ISO 9001 certification. View the steps involved in certification and make use of our expert help to ensure full compliance.

What is ISO 9001:2015?

ISO 9001:2015 is one of the most important Standards in the ISO 9000 series of international standards. It is available from the South African Bureau of Standards (SABS) and provides the framework for the assessment of a Quality Management System (QMS). The Standard is relevant to any sized organisation, irrespective of the industry in which it operates. It does not cover specific products or services and can thus be considered relatively generic and, consequently, applicable to any type of product or service.

Two standards supplement and support ISO 9001:2015. The first, ISO 9000:2005, focuses on the fundamentals and vocabulary of QMS. While the second, ISO 9004:2009, is focused on management for sustained success following the quality management approach.

For the purpose of third party assessment or auditing, ISO 9001:2015 is used, while the two supplementing standards are guidelines regarding the improvement and maintenance of QMS.

The QMS consists of:

  • Policies & Procedures
  • Processes
  • Forms
  • Documents
  • Manuals
  • Templates

The above are used to validate the management of the various organisational processes to which end the level of customer satisfaction can be measured in terms of the products and services delivered. Although the Standard is used in the assessment of the QMS, it also contains the necessary guidelines according to which the organisation should develop, maintain and improve the QMS.

Our consultants assist your organisation in the development of the QMS to meet the requirements set out in the Standard. As part of the process of preparing for compliance, your personnel are trained to implement and manage the QMS independently from WWISE.

We aim to assist your organisation in the development of the QMS not only for the purpose of ISO certification, but also to gain the benefits of improved operational performance, leading to a higher level of customer satisfaction and an overall increase in profits.

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What is ISO 14001:2015?

The ISO 14001:2015 forms part of the ISO 14000 series of international standards and sets out the requirements which an organisation’s Environmental Management System (EMS) should meet. Although the standard does not outline the requirements for environmental performance, it does offer a framework for the development of such a system and highlights what needs to be done to meet the organisation’s environmental performance goals.

The Standard is generic and thus applicable to any sized organisation, irrespective of the industry in which it operates or the products and services it delivers. The organisation sets their own target and the relevant measures for performance based on the criteria set out in the Standard.

Why Become ISO 14001:2015 Certified?

Compliance provides customers, suppliers, shareholders and business partners with the assurance that the organisation has taken the necessary steps to reduce their environmental impact. Certification also validates the organisation’s compliance with relevant environmental statutory regulations. Even though certification is not compulsory, it lends credibility to the organisation’s EMS.

Through the effective implementation and management of an EMS that meets the criteria of ISO 14001:2015, the organisation improves on cost management and operation efficiency.

The standard can be integrated with existing management functions for the purpose of achieving the organisation’s economic and environmental objectives and performance.

Implementation

The WWISE consultants assist your organisation in implementing an EMS that complies with the requirements of ISO 14001:2015 and relevant statutory regulations.

We do an initial assessment of your existing environmental and quality management systems and compare them with the requirements set out in the Standard.

Specific aspects are addressed during development and implementation of the EMS, including the involvement of key players, ongoing communication regarding the processes for compliance, and establishing roles and responsibilities within your organisation. As part of this process, we provide training in the relevant aspects of the Standard, as well as internal auditing processes. We thus ensure that your organisation can maintain, internally audit and improve on your EMS in compliance with statutory and ISO 14001:2015 requirements independently of WWISE.

What is OHSAS 18001:2011?

OHSAS 18001:2011 is a worldwide accepted Standard which outlines Good Practice requirements for the development and management of an organisation’s Occupational Health & Safety Management System.

The Standard was developed in response to the international demand for a widely recognised standard according to which safer workplace conditions could be created and hazards controlled. The subsequent Standard provides the necessary framework in which an organisation can develop controls and processes, and integrate such into a single risk management system.

It is not industry or organisation sized specific and can therefore be implemented by small and large companies alike within any industry. In essence, the OHSAS 18001:2001 can be used as a guideline for the creation of the safest possible workplace to meet statutory, customer and standard requirements.

The Standard was written by leading certification and standard authorities, including the South African Bureau of Standards (SABS) in conjunction with experts in the relevant fields.

OHSAS compliance holds several benefits including:

  • Confirmation of an organisation’s commitment to the safety and wellbeing of its employees, shareholders, customers and visitors.
  • Reduction in costs related to accidents, injuries, and disease.
  • Improvement in productivity because accidents and illness related downtime is minimised.
  • Confirmation of compliance with relevant statutory requirements for safety.
  • Identification of potential hazards and guidelines for the setting up of controls to manage such situations.
  • Minimisation of risks to employees and visitors.
  • Integration with existing management systems.
  • Improvement of the existing Occupational Health & Safety system of an organisation.

OHSAS provides the guidelines for the development of documentation, policies, and procedures regarding training, risk assessment, permits to work, hazardous substances, equipment, accident treatment and reporting, as well as first aid fatalities. It also outlines requirements for protection against noise, fire and injury when working on high platforms. Other areas covered include working in the vicinity of specific conditions such as hot water, sprinklers and excessive noise.

The above are but a few of the work conditions and requirements outlined in the Standard. WWISE helps your organisation to assess your current OH&S and to set up the necessary policies and procedures for optimal safety of employees and visitors.

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What is ISO 27001:2013?

ISO 27001:2013 is an internationally accepted Standard, published on the 25th of September 2013 as a replacement of ISO 27001:2005. It outlines the requirements for the development and control of an organisation’s Information Security Management System.

The Standard consists of various clauses, including the scope, referencing method, terms and definitions, organisational context and shareholders. The other clauses deal with information security leadership and high-level support policy requirements in addition to the planning of an Information Security Management System.

The Standard furthermore deals with support of such a system and the requirements to make it operational. The two final clauses cover the system performance assessment and the necessary steps for correction. The list of controls and the relevant objectives are available in Annexure A, which forms part of the Standard.

What ISO 27001:2013 Entails

The specification, available from the South African Bureau of Standards, provides the requirements for setting up, maintaining and improving an organisation’s Information Security Management System with the aim to ensure that specific policies and procedures are in place to protect the integrity of data and provide customers or business partners assurance of compliance with statutory regulations, as well as the requirements of the Standard.

The requirements for technical, physical and legal controls for minimisation of risk, implementation, operation and assessment of the organisation’s Information Security Management System enable companies of all sizes to reduce the risk of confidentiality breaches, data loss and corruption.

Approach

ISO 27001 follows a top-down risk minimisation approach, which entails various phases in the development of a compliant Information Security Management System. Through the use of the Standard as a guideline, an organisation can plan their security policy, define their system, review and manage identified risks. The organisation can select the relevant control objectives and develop an applicability statement.

Assistance in Becoming Compliant

Develop a trust relationship with your clients by complying with the requirements of the Standard. WWISE will assist you through the entire process and help you integrate an ISO 27001:2013 compliant system with your current management systems.

What is ISO 50001:2011?

Efficient energy usage is essential for organisations in reducing costs and preserving resources in support of sustainable operations. ISO 50001:2011 is an international standard that sets out the requirements with guidelines for usage regarding the development and maintenance of an Energy Management System (EnMS).

Certification of compliance is voluntary. Many organisations implement their EnMS based on the requirements and guidelines of the Standard to assure their customers of their commitment to energy efficient operations. By doing so, organisations are able to improve their energy performance, security and consumption, thus reducing their costs as well as environmental impact in relation to greenhouse gas emissions.

The Standard is not industry or organisation sized specific and can be accordingly adopted by organisations in all sectors. ISO 50001:2011 follows a systematic approach regarding the development of an EnMS. It covers the topics of energy usage and consumption, as well as the measurement, documentation and reporting of such. The Standard furthermore addresses the design and procurement procedures for energy-using systems in addition to the development of an EnMS. It does not prescribe the organisation’s energy performance objectives, but instead gives a framework in which the organisation can set and follow their own energy performance targets.

Relevance to Your Organisation

The Standard provides the necessary guidelines to help your organisation develop Energy Management System that will help to reduce energy consumption and costs. Potential ways to use energy more efficiently can be identified and the long-term benefits of lower costs and sustainable operation will also contribute to improved company performance. Compliance furthermore opens new business opportunities, as clients want to do business with a company that manages energy consumption efficiently and cares about their environmental impact.

Our Role

WWISE will help your organisation to set up a 50001:2011 compliant EnMS and assist with the integration with current management practices and Standards such as ISO 9001 and 14001. Our services include the development of the policies and procedures, setting of targets and measuring of results, as well as training of personnel.

What is ISO/TS 1649:2002?

ISO/TS 1649:2002 is a technical specification, prepared by the International Automotive Task Force (IATF) and the ISO Technical Committee, with the aim of providing a recognised and harmonised Quality Management System (QMS) applicable to the ongoing improvement and prevention of defects and variations, as well as amount of waste in the automotive supply chain.  In essence, the specification sets out the requirements and guidelines for automotive design, production and supply.

It integrated the USA and European Quality Management Systems and replaced the ISO 9001:1994 and ISO/TS 1649:1999 standards in the international automotive manufacturing and supplier industries in March 2002.

Applicability

The Standard is directly relevant to the design, manufacturing, installation and maintenance of vehicle related products, and is intended for application throughout the automotive supply chain. It is applicable to various types of vehicle supply chain products and facilities such as cars, trucks, buses and motorcycles, as well as supplier sites providing components and service parts.

Through widespread implementation of the Standard, it will be possible to improve the systems and processes used which will lead to reduced risks and improved customer satisfaction. The Standard focuses on the prevention of defects rather than the discovery of such.

Format

ISO/TS 1649:2002 consists of chapters dealing with the general requirements and control of records in the QMS, responsibility of management, resource management, and product realisation, while the final chapter deals with assessment, analysis and improvement. The Standard also addresses customer specific requirements.

Main Benefit for the Automotive Industry

With ISO/TS 1649, a single international standard can be applied across the supply chain instead of incompatible standards used by the various manufacturers.

Our Role

Certification is valid for a period of three years and the certified compliant organisation requires annual confirmation of compliance. WWISE assists client companies in becoming ISO/TS 1649:2002 compliant and to prepare for certification. As part of our service offering, we provide relevant training and assistance in the integration of the QMS with your existing systems.

What is SHEQ?

SHEQ stands for Safety, Health, Environmental & Quality. It is the integration of ISO 14001, OHSAS 18001 and ISO 9001, enabling organisations to develop a single Integrated Management System (IMS).

This IMS comprises of the SHEQ:

  • Policy
  • Processes
  • Procedures
  • Control Measurement

It covers the main elements of Occupational Health & Safety Management, Environmental Management and Quality Management. With a SHEQ Management System, duplication of procedures and processes to comply with the above standards can be eliminated. The IMS, however, can also include other quality management systems such as ISO 22001.  SHEQ thus helps organisations to minimise their costs and management efforts related to compliance with international standards.

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