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Quality Management : ISO 9001:2015 Implementation

Quality Management : ISO 9001:2015 Implementation

The course allows delegates to understand the fundamental principles of ISO 9001:2015 and how to develop a Quality Management System.

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R 9000 per delegate
Save R 2250
Duration 39 hours
NQF Level 5
Certification Certificate of Competence
Language English

To sign up for this course:

Course Overview

The course allows delegates to understand the fundamental principles of ISO 9001:2015 and how to develop a Quality Management System. The course allows delegates to take their companies through the certification process, with any certification body and provide the necessary skills and tools to maintain a Quality Management System. This highly interactive and practical course is designed to provide delegates with a sound knowledge of all elements involved in implementing a Quality Management System (QMS), in order to:
  • Understand the implications and benefits of the ISO 9000 standards to business
  • Undertake a self-assessment and plan an implementation programme based on ISO 9001:2015
  • Apply and integrate ISO 9001:2015 into existing management systems
  • Understand the Certification Process and prepare for a 3rd Party Assessment

Who Should Attend?

  • Those responsible for assessing the business needs/benefits of a QMS
  • Those assigned to implement a QMS, e.g. Quality Managers, Consultants
  • Those new to auditing wishing to gain a basic knowledge in QMS.
  • Senior managers who have responsibility/authority to commit to the implementation of a QMS and will have to understand the outcome of QMS audits.

Course Objectives

The fundamental objective of the course is to gain the required skills to conduct a base-line review of your organization’s current position and implement the key principles of ISO 9001:2015. Using a step-by-step approach, you’ll learn how to develop an implementation plan, create necessary documentation, monitor your QMS and achieve continual quality improvement. In-depth understanding on how to implement an 9001:2015 Quality Management System. Learn about the documentation requirements and receive a set of required documents that can be used in your implementation. Be fully prepared to implement the QMS.

Course Outline

  • Understating the definition of ISO and how it came about
  • Quality Management and ISO 9000 family of standards
  • ISO 9001:2015 and its requirements
  • Definitions according to ISO 9000
  • Defining Quality according to customer, employee and organization
  • Benefits of ISO 9001:2015
  • Understanding Principals of ISO 9004 & 9001:2015, Guidelines to Performance Improvements
  • Detailed discussion of the ISO 9001:2015 Quality Management Systems and the application.
  • Pitfalls with regard to implementation
  • Considering key concepts and requirements of ISO 9001:2015 from an implementation perspective
  • Defining the theory of Vision, Mission, Policy, Objectives, Quality Manuals, Strategic Plan, Risk Assessments, Processes, Procedures, Work Instructions, Forms, Job Descriptions, Performance Appraisals and how 9001:2015 adds value throughout the organization.
  • Implementing key concepts and requirements of ISO 9001:2015
  • Understanding the QMS model
  • How to write a Policy and Objectives following the SMART Principal
  • Detail coverage of the ISO 9001:2015 standard and its 10 clauses:
  • Development of a Mandatory Procedures
  • How to develop an Organizational Structure & Sequence and Interaction of Processes (Basic Flow Charting Principals) & Standard Operating Procedures for departments
  • Specific documented information requirements of ISO 9001:2015
  • Developing a form, document and template according to document control procedure
  • Understanding important principals of Controls in ISO
  • QMS Templates provided to assist in working with all the above, these templates have assisted over 80 companies becoming 9001:2015 Certified.
  • Linking strategic plan and direction of the company with the QMS
  • Implementation of a QMS
  • Maintenance of system
  • Certification process


Some of the benefits to your organization:
  • Provides senior management with an efficient management process
  • Sets out areas of responsibility across the organization
  • Mandatory if you want to tender for some public sector work
  • Communicates a positive message to staff and customers
  • Identifies and encourages more efficient and time saving processes
  • Highlights deficiencies
  • Reduces your costs
  • Provides continuous assessment and improvement
  • Marketing opportunities
  • Set of Templates to assist you with the QMS Implementation
Some of the benefits to your customers:
  • Improved quality and service
  • Delivery on time
  • Right first time attitude
  • Fewer returned products and complaints
  • Independent audit demonstrates commitment to quality


All delegates who successfully pass the assessment over 70% will be issued with a certificate of competence. If you receive lower than 70% a certificate of attendance will be issued.


An Assessment at the end of the course will be required. A minimum of 70% is to be achieved to attain a Competence Certificate. If you achieve lower than 70% but get between 50 – 69% a second attempt will become available. If you get lower than 50% and fail the second attempt you will need to re-purchase the course. An attendance certificate is awarded to you regardless of a pass or fail.

A learner who scores between 50 and 69% in the written examination, and has been successful in the continual/formative assessment, shall be allowed one re-examination within 12 months. Learners with less than 50% are not permitted to re-write.


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