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Quality Management : ISO 9001:2015 Quality Awareness

Quality Management : ISO 9001:2015 Quality Awareness

This course is intended for individuals from organizations that are required to understand the requirements of ISO 9001:2015 and how to improve on customer satisfaction.

R 750 per delegate
Duration 7 hours
NQF Level 2
Certification Certificate of Competence
Language English

To sign up for this course:

Course Overview

This course allows delegates to understand the fundamental principles of ISO 9001:2015 and what a Quality Management System entails. Tailored for any level of Management from Shop Floor to Top Management.

Who Should Attend?

Management Representatives, Executives, Managers/Officers, Internal Quality Auditors, Quality Management/QMS Certification Team, Document Controllers, team leaders/functional leaders or in-charge, key personnel

Course Objectives

The revised standard reflects current organizational situations and quality management practices, including the increasing role of technology in processes. It is also designed to be more effective and easily adaptable, while being simpler to implement and assess. This course has been designed to provide an overview of the Quality Management Systems concepts. The course meets the awareness requirement of ISO 9001:2015 in establishing, maintaining, and improving an organization’s quality management system. The fundamentals or Risk, Governance, Changes from ISO 9001:2008, Definitions, Principals and Process Approach (Plan Do Check Act) are a few topics discussed.

Course Outline

  • Quality in today’s globalized world
  • Principles and components of a quality management system
  • Requirements for design, establishment, maintenance, and improvement of QMS
  • Setting quality objectives (SMART)
  • Identifying risks and risk treatment
  • Determining your organization’s context and interested parties
  • The Process Approach
  • Understanding the requirements of ISO 9001:2015
  • Tailoring ISO 9001:2015 to your organization’s unique context
  • Managing QMS implementation and certification
  • Striving towards success through QMS


  • All delegates will have an in-depth knowledge of the requirements of ISO 9001:2015
  • The delegates will be able to interpret and apply the standard to the work environment they are familiar with.
  • The delegates should be able to obtain maximum benefit to their organization by optimizing the ISO requirements standard to improve their efficiency and effectiveness
  • Interpret the requirements of ISO 9001:2015
  • Check and confirm the Quality objectives and process approach
  • Delegates will be able to apply the ISO 9001:2015 standard clauses appropriately


All delegates who successfully pass the assessment over 60% will be issued with a certificate of competence. If you receive lower than 60% a certificate of attendance will be issued.


An Assessment at the end of the course will be required. A minimum of 60% is to be achieved to attain a Competence Certificate. If you achieve lower than 60% but get between 40 – 59% a second attempt will become available. If you get lower than 40% and fail the second attempt you will need to re-purchase the course. An attendance certificate is awarded to you regardless of a pass or fail.  


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For companies that may have multiple users, WWISE can cater for corporates at a discounted rate and rent the course out on a platform that can be customized with the client’s corporate identity.



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