Important notice: For up to date information about the pandemic visit

FREE    We’re giving away an ISO 50 001 Handbook and Quality Costing Video.    GET THIS OFFER    
Additional Learning : Root Cause Analysis

Additional Learning : Root Cause Analysis

A workshop for delegates who will drive root cause analysis in their company.

R 2250 per delegate
Duration 28 hours
NQF Level 3
Certification Certificate of Competence
Language English

To sign up for this course:

Course Overview

Root Cause Analysis is a form of logic. There are various forms of this logic that need to be understood and practiced as there are different types of problems, which will be better solved by one or other of these forms of logic, otherwise known as techniques.

Who Should Attend?

This is a serious Workshop and is for Delegates who will drive root cause analysis in their company, assist in problem solving and decision making and pro-active management of processes to prevent occurrence of non-conformities.

Course Objectives

This Workshop consists of two parts; theory and team practice. The theory will be in the form of presenting what root cause is and is not and the various approaches that can be used and those that should not be used.

Course Outline

  • What is Root Cause Analysis?
  • The Three Causes of Problems.
  • Which Analysis Techniques is best?
  • Conducting the Root Cause Analysis.
  • Root Cause Analysis – The Steps!
  • Root Cause by 5 Whys – Various Exercises.
  • 3 Basic Concepts of Effective Empowerment.
  • Barriers to RCA Solutions & Implementation.
  • Change Analysis.
  • Barrier Analysis.
  • Events & Casual Effects.
  • Tree Diagrams.
  • Root Cause Codes.
  • Root Cause Question Lists.
  • Typical RCA Questions.


Delegates will be well equipped to use these techniques at work and solve problems by selecting the most appropriate technique. This will eventuate in meaningful corrective and preventive action and the pre-empting of problems. Through team participation Delegates will be empowered to solve many different types of problems of the organization that they work for; the more Delegates use these tools the more experience they gain and the more benefit the company will derive from their learning’s. For companies certified to ISO 9001 et al, these tools will also be beneficial in continuous improvement initiatives.


All delegates who successfully pass the assessment over 60% will be issued with a certificate of competence. If you receive lower than 60% a certificate of attendance will be issued.


An Assessment at the end of the course will be required. A minimum of 60% is to be achieved to attain a Competence Certificate. If you achieve lower than 60% but get between 40 – 59% a second attempt will become available. If you get lower than 40% and fail the second attempt you will need to re-purchase the course. An attendance certificate is awarded to you regardless of a pass or fail.


There are currently no reviews available.

Related Courses


Not just for individuals

For companies that may have multiple users, WWISE can cater for corporates at a discounted rate and rent the course out on a platform that can be customized with the client’s corporate identity.



Register and signup for this course

Personal Details

Contact Details

Login Details

Submit your details

Submit your details

Please complete the information below and we will send you your FREE learning material.

Contact Us