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ISO 20000-1:2011: Information Technology

ISO 20000-1:2011 is a service management system (SMS) standard.

In this standard specification are made for the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. These include the design, transition, delivery and improvement of services to fulfil agreed service requirements within the business. All courses are accredited with FP and MSETA, as recognised by the SAQI and SABS.

ISO 20000-1:2011 IT Service Management Systems and ITIL Implementation

ISO 20000-1:2011 includes only the products and services required to cut out unnecessary costs. The standard allows IT service provider organizations to achieve conformance to a service management system.

ISO 20000-1:2011 Service Management Systems and ITIL Internal Auditing

The course will guide you through the IT service management internal audit process, from planning and performing the audit to reporting the findings and taking corrective action.

ISO 200001:2011 Service Management System and ITIL Awareness

This course focuses on aligning IT services with the needs of business.


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